Employee Engagement: Is Being Satisfied Enough?

The Chairman and CEO of Gallup, Jim Clifton, wrote an interesting article in 2014 titled, “Employee Satisfaction Doesn’t Matter“. The title alone may cause some to cringe and gasp, especially if one doesn’t read the article in its entirety. I...

Employee Engagement: Breaking The Rules

In the Harvard Business Review article, “The Case for Corporate Disobedience,” Thomas Wedell-Wedellsborg states: Simply put, sometimes the right thing to do is to stop asking for permission and start bending or even breaking select internal rules, working...

Employee Engagement: When Things Go Wrong

Mistakes happen! Business owners make them and employees make them. And just as important as fixing the mistake is how we handle the situation. How we handle mistakes made by a staff member or a team of people can build trust or tear it down. (Of course, this is just...

Employee Engagement: Fostering the Courage to Push Back

I’ve had the privilege of working for a number of good, and a few great, leaders over the years. Many, but not all, are now retired. And, each of these leaders helped me grow in my skills, abilities and confidence by listening to and valuing what I had to say....