So You Want To Be A Social Media Manager?

If the question “So You Want To Be A Social Manager?” resonates with you, listen up! Understanding the social media networks you want to manage for your customers and how they work is important. In fact, there are literally tons of articles written on...

6 Important Basics Of SEO in 2021

When thinking about the important basics of SEO, search engine optimization, the Yoast website is a great place to start! In fact, their recent article ‘Timeless SEO tips: 6 universal SEO tactics that never go out of fashion’ by Willemien Hallebeek offers...

8 SEO Tactics You Should Abandon Forever

SEO Tactics To Abandon Forever To an extent, SEO and SEO tactics are an arms race between search engines and the people who are trying to rank as highly as they can (even if they don’t actually deserve it). Google regularly updates how they rank websites and what...

How To Respond To Negative Patient Reviews

“How To Respond To Negative Patient Reviews” is written by Phase 5 Analytic’s Founder and CEO, Andrew Epprecht. It originally appeared as “How to Respond to Patient Reviews” on Phase 5’s website and is reproduced here with...

Bad Online Customer Reviews And How To Handle Them

One of the best ways to handle bad online customer reviews is to have lots of good online reviews to significantly outweigh any negative. The more 5-star reviews and recommendations you have, the less importance will be attributed to a few less than stellar reviews...

Facebook Page Web Address: How To Get One & Why It’s Important

In a few steps create a custom Facebook web address that is branded for your business and simple to share with others. A Facebook web address is another name for the Facebook Username. People often confuse the Facebook ‘Username’ with the Facebook Page...